It’s about time.....
Did you know that last year, business callers spent an average of 40 hours waiting on hold? Companies focus all of their marketing efforts on getting people to call and yet miss valuable opportunities once their customers finally do. When surveyed, a staggering 88% of callers said that they preferred on hold messages to the other options such as background music, the radio or of course, the dreaded silence. What’s more, 78% of those people said that they were definitely influenced by what they heard whilst on hold.
Could your business use a 20% boost in sales? How good would you feel about a sales person who could deliver results like that? More importantly, how much would they be worth to you? Here at Phone FM, we understand the importance of delivering the right message both efficiently and effectively as possible. With over 20 years of sales experience, we know how to make the most of a captive audience. It may surprise you to know that, without something to listen to, nearly 60% of business callers will hang up once they’re placed on hold. What’s worse, 30% of those people will never call back.
So your marketing plan has worked - you have a new potential customer keen to discuss new business. Believe it or not, in the 15 seconds that it takes to transfer that call to the right person, that customer’s order could double in value! Impossible you say? Well, we’ve seen it happen, and our clients were happy to provide us testimonials. We’re here to increase your business for next to no effort on your part. Our digital assistant Jane will be happy to help you in our Questions Page and our Blog is updated every week with news and views from the world of sales and marketing.